Return Policy

If your shipment contains a defective product or we sent you the wrong product:

• Return the defective item and we will replace it at no cost to you.
• Items must be in the original packaging, in as-new condition (never been used) ( with the packaging slip, all warranty cards, and accessories (if applicable)
• Please allow approximately 2 to 6 weeks for your return to be processed once it has arrived.
• Customer must ship back the product within 14 days. If the defective product is not shipped within this 14 day period we will refuse the item .
• If we supply you with courier company info for return, you must use this courier company for return only. Any delivery service upgrade will result in customer being charged for that service.
• All products needing service are under manufacturer warranty.
• Any item received damaged or parts missing must be reported within 3 days of delivery.
• All used, working, specialty ordered or custom items/products are non-refundable / non-returnable.
• No returns after 30 days of purchase.
• Products must be returned in new condition and in the original box (never been used).
• Manufacturer warranty cannot be issued if product is missing instructions, the box, any hardware, and/or is damaged in any way.
• Books and Contractor Forms cannot be returned for any reason.
• All returns are subject to a 25% restocking charge.
• Shipping is non-refundable.

How to handle returns in these cases:

• Send defective or incorrect item, wait for return evaluation. Once we complete assessment we will send replacement/repaired part depending on warranty evaluation.

As an alternative, we encourage you to call our service line at +64-4-476 0321

www.laddersaver.co.nz